The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Articles in “Sales/Billing Related Questions” category

Article Do you provide any discounts/promo codes?
Yes we do! Please use Google to find them. There is also a discount for renewal if you...
Views: 949
Article I want to cancel.
Please send your cancellation request at Also please indicate the...
Views: 871
Article Do you have money back guarantee?
According to our Terms of Service (11. Termination & Cancellation Policy), the only...
Views: 720
Article What payment methods do you accept?
We accept credit cards (MasterCard, Visa, Discover, JCB, Diners Club, American Express) and...
Views: 747
Article I want to upgrade my VPS. Do I have to pay additionally or my payment will be prorated?
If you decide to upgrade your payment will be prorated and recalculated. The fee depends on...
Views: 766
Article My invoice is overdue. What should I do?
2 days after the due date, a VPS is suspended. After then you have 7 more days until the...
Views: 794
Article How can I order additional services?
You can order additional services via your client area. This can be a control panel, an...
Views: 72
Article Is a control panel fee incuded in the VPS price?
The price indicated for VPS package doesn't include the cost of additional services as a...
Views: 69
Article Does a VPS re-install cost anything?
VPS re-install is free of charge.
Views: 67
Article How long does it take for my payment to arrive?
The time of money transfer depends on the payment method you chose. 2CheckOut...
Views: 80
Article Do you offer free VPS?
We do not offer free VPS packages.
Views: 113
Article Can I use several credit cards or my friend's card?
Yes, you can use several credit cards. You can also use your friend's or a family member's...
Views: 101
Article Can I get more resources for my VPS without upgrading to the next package?
Yes, this is possible.  You can buy the below mentioned resources: 512MB RAM...
Views: 82
Article Can I order a control panel later?
Yes, you can order a control panel anyime. Please keep in mind  that a control panel is...
Views: 67
Article Do you have fixed prices on your services?
Yes, our prices are fixed for the existing customers.
Views: 58
Article What is Credit balance of my account?
If you don't activate payment subscription for your services with us with your credit card...
Views: 98
Article Do you send any payment notifications?
We send the following payment notifications: New order invoice...
Views: 76


Quick Navigation

Client Login



Remember Me


© 2011 - 2022
All Rights Reserved
Terms of Services Privacy Policy Acceptable Use Policy