Knowledgebase

ICANN contact information verification

Like any other system, Internet has its hierarchy. Domains operations have long been coordinated by Internet Corporation of Assigned Names & Numbers (ICANN). You can find out more about this organization on thier web site.

When registering a domain, we accept the offered terms of usage which are given by ICANN and domain zone Registry.

To name one, ICANN has regulations concerning the proper format of the contact information.

First and Last name should be of minimum 2 letters;
Email address should be in lower case letters;
Phone number should contain a country code and the valid number.

Recently, starting January 2014, among the regulations is WHOIS information validation. Generic TLDs (gTLDs) domains are affected in the following case:

a domain is a newly registered one;
contact information for the domain is changed;

How will this be like?

A registrant receives an email from [email protected] or [email protected] (for .com, .net, .org, .biz, .eu, .me, .mobi domain zones) with the following subject: "IMMEDIATE VERIFICATION required". There will be a link in the email you need to click on. This way a verification is completed.

A link will be active for 15 days in case of a newly registered domain. If not verified, the domain will be suspended with the consequent DNS servers change. Instead of the web site a registrant will see a landing page. We send reminders 10 and 5 days before the domain suspension and soon before it.

If the domain contact information has been changed (any combination of first, last name and email), a registrant has 7 days to verify this information. If not verified, domain won't be suspended, but the changes won't take effect neither.

NB: If there is "ID Protection" service active for a domain, this domain won't be a subject to verification, but as soon as this service is deactivated, a registrant will have to complete the verification.

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